What is a travel agent virtual assistant?
A travel agent virtual assistant (or travel VA) is a remote team member specifically trained in travel-industry workflows — itinerary building, CRM management, supplier follow-ups, quote proposals, cruise bookings, group coordination and after-hours enquiry cover. Unlike a generalist VA, a travel VA already understands GDS basics, wholesale rates, IATA and CLIA terminology, common suppliers like Viva Holidays, Infinity, APT, Scenic, Evergreen, Cruiseco and Qantas fare rules — so you skip six weeks of training and get productive support from day one.
Why Australian and NZ travel agents choose Ados Travel Co
Ados Travel Co is a 100% Australian-owned travel agency that is IATA (TIDS 96227946) and CLIA knowledgeable. We run a live agency every day — so the assistants we train aren't theoretical. They're learning on real bookings, real client dramas, real supplier back-and-forth. When we place a VA with your business, they arrive already knowing how a travel agency actually operates.
We operate out of a managed office in Bali (UTC+8) — the same time zone as Perth and only 1–2 hours behind Sydney, Melbourne, Brisbane, Adelaide and Auckland. That means live collaboration during your workday, not a night shift on the other side of the planet.
What does a travel VA actually do day-to-day?
- Build day-by-day itineraries and client-ready proposals in Travefy, TravelJoy or PDF
- Manage your CRM (TravelJoy, Privyr, Clientbase, HubSpot) — contact updates, pipeline hygiene, lead tagging
- Chase supplier confirmations, air ticket queues, cruise deposits and hotel amendments
- Handle passport, visa and travel insurance document collection and storage
- Coordinate group bookings, rooming lists, dietaries and payment schedules
- Reconcile commissions, invoices and supplier statements
- Cover after-hours enquiries so leads never sit cold overnight
- Schedule social media, newsletter sends and destination promotions
- Set up and optimise workflows, templates and email sequences
How much does a travel agent VA cost in Australia?
Ados Travel VAs start at AUD $700 / month + GST for a shared assistant (10–15 hours per week) and AUD $1,400 / month + GST for a full-time dedicated travel VA (40 hours per week). Tailored packages — where we migrate you to TravelJoy, Travefy and Privyr, include software subscriptions and provide ongoing dedicated support — are scoped and priced per business. Every plan is billed in Australian Dollars, GST-invoiced and cancellable — you're not locked into long contracts.
Read our practical guide to hiring a travel virtual assistant in Australia for a detailed cost and onboarding breakdown.
Bali vs Philippines travel VAs — how do we compare?
Most travel-agency outsourcing goes to the Philippines through generalist BPO providers. That works for cheap admin — but travel is specialist work. Our Bali office is run by an actual travel agency, not a call-centre business. Every VA is Ados-Certified to a travel-specific standard, works your time zone in real-time, and has direct oversight from our management team. If something isn't working, you talk to us — not a ticket queue.
Who is a travel VA right for?
- Solo home-based travel agents delegating for the first time so they can focus on selling
- Boutique agencies extending capacity without hiring locally
- Cruise specialists needing help with quotes, deposits and supplier follow-ups
- Group travel & incentive specialists managing rooming lists and payment tracking
- Growing agencies ready to build a proper back-office system with a Tailored Package
- Corporate travel agents needing after-hours coverage for time-sensitive requests
How fast can I get started?
Most travel agents are matched with a VA and running within 1–2 weeks of the consultation. Tailored packages that include system migration take a little longer — typically 3–4 weeks — because we're rebuilding your operational stack alongside the VA rollout. There are no setup fees on standard packages.